RECOGNISING OUR LOYAL
Our FORWARD.REWARDS loyalty programme is specially designed to reward our small and medium sized freight forwarders. Every time you send cargo with us, you’ll earn points – redeem your points for great rewards.Find out more
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Frequently asked questions FAQS
How do I contact IAG Cargo about my membership in the FORWARD.REWARDS programme?
You can email firstname.lastname@example.org, or speak to your account manager.
How do I become a nominated user of my company's FORWARD.REWARDS account?
Contact the Primary user of your company's FORWARD.REWARDS account and they can add you as the Secondary user.
I have forgotten my FORWARD.REWARDS password what should I do?
Go to 'Sign in' at forwardrewards.iagcargo.com and select 'Forgot Password?'. You can reset your password here. When you receive your new password remember it will be different to the password you use to logon to the On Business portal, as this will still be set to the old password.
What is the role of the Primary user?
The Primary User is usually the person who registered to join FORWARD.REWARDS and the business owner. They have complete access to the programme but we require a Secondary user to help administer the programme.
What is the role of the Secondary user?
The Secondary user is an employee of the company. They have been nominated by the Primary user to help administer the programme and account. They will have full access to the account and can make redemptions.
What are the opening hours for the FORWARD.REWARDS service centre?
24 hours a day, 7 days a week.
How will I know how many FORWARD.REWARDS points I have earned?
We will send you a statement email at the end of each month detailing how many points you have earned. You can also log into forwardrewards.iagcargo.com at any time to check your point balance.
How do I redeem points for IAG Cargo account credit?
Points can be redeemed for cargo credit to reduce your shipment costs with us. Simply select the amount of credit you would like to redeem on the FORWARD.REWARDS member portal and you will see the amount come off your account within the next billing period. We will give you a dummy AWB number to track the discount.
Across which of your carriers can I earn points?
You will earn points every time you ship with us across all of our carriers, including British Airways, Iberia, Aer Lingus and Vueling, with the exception of our Mail product.
The Primary user has left the company what should I do?
The Secondary user should email email@example.com with the details of a new Primary User.