The loyalty programme
tailored to you
FORWARD.REWARDS is a loyalty programme specially designed to reward small and medium sized freight forwarders. Every time you send cargo with us, you’ll earn points – which you can put towards loads of different rewards.Play video
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Frequently asked questions FAQS
You can email firstname.lastname@example.org or speak to your account manager.
Contact the Primary user of your companies FORWARD.REWARDS account and they can add you as the Secondary user.
Go to 'Sign in' at fwdrewards.iagcargo.com and select 'Forgot Password?'. You can reset your password here. When you receive your new password remember it will be different to the password you use to logon to the On Business portal, as this will still be set to the old password.
The Primary User is usually the person who registered to join FORWARD.REWARDS and the business owner. They have complete access to the programme but we require a Secondary user to help administer the programme.
The Secondary user is an employee of the company. They have been nominated by the Primary user to help administer the programme and account. They will have full access to the account and can make redemptions.
24 hours a day, 7 days a week.
We will send you a statement email at the end of each month detailing how many points you have earned. You can also log into fwdrewards.iagcargo.com at any time to check your point balance.
Understanding the importance of booking clerks and how hard they work, we thought it’d be nice if they got something too. So, we’ve developed our Bonus Reward scheme to do just that. Bonus Rewards are in addition to flights, hotel stays and cargo credit. They don’t use any earned points, and instead recognise when you hit a target. Simply sign up your clerks on the FORWARD.REWARDS members portal and we will send them a monthly newsletter and target. If met, clerks will be emailed a voucher to use locally. To find out what rewards your team could receive, speak to your IAG Cargo Account Manager.
Points can be redeemed for cargo credit to reduce your shipment costs with us. Simply select the amount of credit you would like to redeem on the FORWARD.REWARDS member portal and you will see the amount come off your account within the next billing period. We will give you a dummy AWB number to track the discount.
You will earn points every time you ship with us across all of our carriers, including British Airways, Iberia, Aer Lingus and Vueling, with the exception of our Mail product.