You can email forward.rewards@iagcargo.com, or speak to your account manager.

Contact the Primary user of your company's FORWARD.REWARDS account and they can add you as the Secondary user.

Go to 'Sign in' at forwardrewards.iagcargo.com and select 'Forgot Password?'. You can reset your password here. When you receive your new password remember it will be different to the password you use to logon to the On Business portal, as this will still be set to the old password. 

The Primary User is usually the person who registered to join FORWARD.REWARDS and the business owner. They have complete access to the programme but we require a Secondary user to help administer the programme.

The Secondary user is an employee of the company. They have been nominated by the Primary user to help administer the programme and account. They will have full access to the account and can make redemptions.

24 hours a day, 7 days a week.

We will send you a statement email at the end of each month detailing how many points you have earned. You can also log into forwardrewards.iagcargo.com at any time to check your point balance.

Points can be redeemed for cargo credit to reduce your shipment costs with us. Simply select the amount of credit you would like to redeem on the FORWARD.REWARDS member portal and you will see the amount come off your account within the next billing period. We will give you a dummy AWB number to track the discount.

You will earn points every time you ship with us across all of our carriers, including British Airways, Iberia, Aer Lingus and Vueling, with the exception of our Mail product.

No, FORWARD.REWARDS points are non transferable.